Question Pack Purchases
KaalChakra Jyotish offers prepaid question packs (₹19 for 5 questions, ₹49 for 20 questions). All pack purchases are final and non-refundable, as questions are a digital service that becomes available immediately upon payment.
Exceptions
We make exceptions in two cases only:
- Duplicate or accidental charge — if Razorpay charged you twice for the same payment, or you were charged in error, we will refund the extra charge in full.
- Technical failure — if payment was deducted but your pack credits were not added due to a fault on our end, we will add the credits or refund the payment, whichever you prefer.
To request a refund under either exception, message us on WhatsApp or use the contact form with your Razorpay payment ID. We aim to resolve requests within 5–7 business days. Approved refunds are credited back to your original payment method via Razorpay and may take a few additional days to reflect depending on your bank.
Contact
Questions about a payment: namaste@kaalchakrajyotish.com, or use the contact form. See also our Terms & Conditions.